In the latest episode of the Hospitality Hangout podcast, Michael Schatzberg “The Restaurant Guy” and Jimmy Frischling “The Finance Guy” sit down with Abhinav Kapur, the co-founder and chief executive officer of Bikky, to discuss the best way for restaurants to understand, engage, and retain their guests.
Bikky built an automated email campaign that they can plug in and restaurant owners can use it to engage new customers every single day. Kapur says, this set it and forget it automated marketing tool will make restaurants money, allowing them to focus on food and service.
Prior to covid third party delivery was about twenty percent of a restaurant’s business, after covid hit restaurants went one hundred percent digital. During the pandemic Bikky built their in store POS and reservation integrations, thinking about what restaurants will need when customers want to be back in store.
Kapur talks about the future for Bikky, and their main focus is how they can help restaurants map their entire customer journey and put it on autopilot. Bikky wants to provide the tools to engage customers based on behavior.
Tune in to learn more. You can subscribe and listen to Hospitality Hangout Podcast on Spotify or directly on the Foodable Network.
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