IN THE LATEST EPISODE OF THE HOSPITALITY HANGOUT PODCAST, MICHAEL SCHATZBERG “THE RESTAURANT GUY” AND JIMMY FRISCHLING “THE FINANCE GUY” SIT DOWN with Zack Oates CEO of Ovation to explore how operators can improve the guest experience at their restaurants.
Ovation is a customer experience and engagement platform that specializes in actionable guest feedback for multi-unit restaurants and retailers. Operators can receive on-demand feedback from customers regarding their drive thru, thrid-party delivery, pickups, and in-store processes and interactions. Operators can also interact with dissatisfied customers directly.
According to Oates, data shows that one negative review can cost a business up to $500, and lose billions in repeat business. One dissatisfied customer can keep up to thirty customers away.
Tune in to learn more. You can subscribe and listen to Hospitality Hangout Podcast on Spotify or directly on the Foodable Network.
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